Menu
Cart 0

Shipping, Returns, Damages, Warranty

ORDER CONFIRMATION:

All orders placed will receive an order confirmation email within minutes of order placement. Order confirmation emails show proof of purchase and ensures that we have received the order. Additional details below:

  • The credit card used during order placement should reflect the charge for the purchase within 2 business days.
  • Orders will be processed and added into the line of production within 1-2 business days of order placement.
  • The process of constructing the swing/bed swing/cushions will take place 7-10 business days before the end of posted lead time.  (i.e. products with a 4 week lead time will go into the constructing phase approximately 3 weeks after order placement)

SHIPPING COSTS & LOCATIONS:

  • All Products Ship FREE
  • Products only ship within the contiguous United States
  • Shipping outside of the contiguous United States may be possible at an additional charge. Please contact to verify: sales@magnoliaporchswings.com

 

ORDER SHIPMENT SPEED:

Many of our products are stocked, many are built-to-order.  

Shipping of Stocked Products:

  • Orders are processed in 1-2 business days
  • Products are typically shipped between 2-7 business days
  • Shipping Methods Include: FedEx, UPS, & USPS
  • Please refer to "Shipping" portion of the product's description for additional information

Shipping of Made-to-Order/Custom Products 

Custom products include: Bed swings, all cushions and pillows, rope hanging kits 

  • Orders are processed in 1-2 business days
  • Products are typically shipped between 4 -12 weeks (peak season = longer lead times)
  • Shipping Methods Include: FedEx Home Delivery & Freight Carriers
  • Please refer to "Shipping" portion of the product's description for additional information.

Tracking Information:

  • Tracking information will be emailed within 24 hours of shipping. 
  • Tracking details will be emailed to the email address provided during order placement.

If you have questions about the status of an order, feel free to email us at: sales@magnoliaporchswings.com

 

FREIGHT SHIPMENTS:

Due to the weight and/or size of our swing beds, pergolas, A-frames, deep seating swings, and swing bed mattresses they are shipped freight. Customers will need to have access for an 18-wheeler to access the end of their driveway for curbside delivery. Requirements for freight delivery below:

  • Freight delivery trucks will not be able to pull into customer’s driveway. Free curbside delivery is available with all purchases. Curbside delivery does not include moving the item to another location/inside the home. If you do not have access/ability to receive this type of delivery, please contact MPS at time of order placement to arrange shipping modifications. Shipping costs incurred due to modifications are not covered with our free curbside delivery and will be paid by the customer.
  • Lift Gate Service is provided free of charge for freight deliveries. Lift Gate Service includes the shipment being lowered to the ground, to offload while still curbside. Lift Gate Service does not include moving the shipment onto the driveway, up driveway into a garage, or any other desired location outside or inside the home. 
  • Tracking information is sent for all shipments via email to the email address provided during order placement.
  • Approximately 2-5 business days after the tracking information has been sent to the customer, a representative from the shipping carrier will contact the customer directly to ensure that someone will be present during delivery. 
  • A delivery date & time that is most convenient to the customer will be scheduled by the customer and shipping carrier.

FREIGHT DELIVERY INSTRUCTIONS:

  • During delivery, it is VERY IMPORTANT that the product is uncovered and inspected carefully PRIOR to signing for the shipment.
  • When signing for the delivery, the customer is stating that they are accepting the product “AS IS” and the shipping carrier will not be held responsible for any damages incurred during shipment nor the return shipping charges. 

SHIPPING DAMAGES:

NON-FREIGHT DELIVERY DAMAGES

(Includes all UPS, FedEx, USPS deliveries): All standard porch swings ship via non-freight/ground services such as UPS, FedEx, USPS. 

All products should be inspected immediately upon delivery.  Should customer notice any damage or defects, we ask that photos be taken of the damage and sent to sales@magnoliaporchswings.com within 24 hours of delivery.

  • Items damaged during shipment will be repaired/replaced at no cost to the customer.
  • Replacement parts or entire product replacement will be shipped out within 2-3 business days of damage being reported.

FREIGHT DELIVERY DAMAGES :

 (Includes UPS Freight, FedEx Freight, Estes, SAIA, R+L Carriers, etc.): All Bed Swings, Sofa Swings, & Larger Cushion Sets ship via Freight Delivery

All products should be inspected immediately upon delivery.  Should customer notice any damage or defects, we ask that photos be taken of the damage and sent to sales@magnoliaporchswings.com within 24 hours of delivery.

  • Items damaged during shipment will be repaired/replaced at no cost to the customer.
  • Replacement parts, if needed, will be shipped out within 5-7 business days of damage being reported.
  • Replacement/Repaired bed swings will ship out within 5-10 business days of the shop receiving the returned damaged bed swing shipment.
  • Full replacement or In-shop Repairs are needed when damage is extensive (see instructions below for more details on how severity of damages is measured). 

INSTRUCTIONS FOR FREIGHT DAMAGE:

Should the product be damaged during freight shipment, please contact Magnolia Porch Swings prior to signing the delivery if possible. If it is after hours and the damage is not severe (i.e. only includes scratches, scrapes, etc.), the customer should write "DAMAGED" on delivery notice along with their signature, accepting the shipment, then take photos of the damaged areas and email them to sales@magnoliasignature.com within 2 business days of receiving the shipment.

If the damage is extensive (i.e. there is significant damage like broken boards/gouges in multiple places; not minor scrapes/scratches), the customer should refuse the shipment. In this type of situation (a refusal of delivery due to significant damage) the shipping carrier will immediately return the product to the manufacturer and will be held liable for the shipping charges (both to the manufacturer and back to the customer) as well as the costs associated with repairing/replacing the swing.

Should the customer find damage to the product that was not incurred during freight delivery (i.e. split/cracked board), we ask that photos be taken of the damage and sent to sales@magnoliaporchswings.com within 48 hours of delivery. Part replacement/repair can be arranged once email regarding damage has been received from the customer.

 

CANCELLATIONS & REFUNDS:

Cancellation of stocked products:

  • Cancellations are accepted at no cost to the customer if made prior to shipping of the products.
  • Refunds for cancelled orders can only be issued to the original card used during order placement 
  • Cancellation requests made after the products have shipped are not allowed. 
  • For products no longer wanted/needed after orders have shipped, please  see "Returns - Buyer's Remorse" policy

Cancellation of custom products:

  • Cancellations initiated more than 7 calendar days after order placement are subject to a material purchasing fee equal to 10% of the total purchase price.
  • Cancellations of custom products are not permitted after 14 days of order placement due to the fabrication process being initiated.
Custom products include: Bed swings, all cushions and pillows, rope hanging kits 

 

RETURNS:

Non-Defective Returns ("Buyer's Remorse"):

Magnolia Porch Swings accepts non-defective, non-customized, porch swing and accessory returns within 14 days of delivery. In order to process this, please email our Customer Support team at support@magnoliaporchswings.com to request a return. Please include your order number if you have it. The return must meet the following qualifications:

  1. The item being returned is unused, not damaged, and is in “as new”/resalable condition.

  2. The product must be packaged and returned in its original packaging.

In every instance a "Return Authorization Number" (RA#) is required before the product can be shipped back. The Magnolia Customer Support team will provide you with the RA# when you email us with the request and a photo of the product(s) in original packaging.  

  • Please write the provided RA# clearly on the return package.
  • Products will be inspected upon arrival and a refund issued once it has been confirmed that the items meet the above requirements.
  • Each non-defective return is subject to a 20% restocking fee

Please note: Magnolia Porch Swings or affiliates are not responsible for the cost of returning any product due to buyer's remorse and hence, any costs incurred by Magnolia Porch Swings or affiliates in the return process will be deducted from the refund value. 

Defective Returns:

Magnolia Porch Swings accepts defective product returns within 14 days of delivery. In order to process this, please email our Customer Support team at support@magnoliaporchswings.com to request a return. Please include your order number if you have it and pictures of the defective product. The return must meet the following qualifications:
  1. The item being returned is unused, contains defect/damage not caused by customer, and is in “as delivered to customer” condition.
  2. The product has not been altered in any way by the customer.
  3. The product must be packaged and returned in its original packaging.

In every instance a "Return Authorization Number" (RA#) is required before the product can be shipped back. The Magnolia Customer Support team will provide you with the RA# when you email us with the request and a photo of the product(s) in original packaging.  

  • Please write the provided RA# clearly on the return package.
  • Products will be inspected upon arrival and a refund issued once it has been confirmed that the items meet the above requirements.

Returns of Custom Products:

Returns of custom products are not permitted due to the item(s) being fabricated with the buyer's personal selections/preferences and the product(s) not being a stocked item that can be resold if returned.

Custom products include: Bed swings, all cushions and pillows, rope hanging kits

 

WARRANTY:

Should you experience damage to your swing/swing bed after use, please contact us at support@magnoliaporchswings.com. Please provide details of the issue as well as photos. Each issue is reviewed on a case-by-case manner. 

Due to most of our products being made of natural materials (wood), and the varying effects that the amount of use, care, maintenance, weather exposure, etc. have on wood products, we are unable to offer a timeline guarantee on our wood products.