Once you place your order, we will send out an order confirmation to you. This ensures that we have received your order and have pre-authorized your credit card for purchase. When we receive your order, we will reach out to our suppliers and the process of constructing the swing will take place.
Some of our products are stocked, some are built-to-order. Products that are in stock, generally ship within 3-5 business days after order has been received. Porch swings will generally ship out in 1-2 weeks, and swing beds will ship out (on average) in 4-6 weeks (*swing bed lead times increase during peak season. Please refer to lead times listed under product’s description). Once a product has shipped, tracking information will be emailed to you within 24 hours. This information will be sent to the original email provided, unless otherwise specified. If you have questions about the status of an order, feel free to email us at: firstname.lastname@example.org.
*Swing beds & porch swings from A&L Furniture will ship out within 7-14 business days after order is received.
Due to the weight and/or size of our swing beds, pergolas, A-frames, deep seating swings, and swing bed mattresses they are shipped freight. Customers will need to have access for an 18-wheeler to access the end of their driveway for curbside delivery. The delivery trucks will not be able to pull into the customer’s driveway. If you do not have access for this type of delivery, please notify MPS to arrange shipping modifications. Shipping costs incurred due to modifications are not covered with our free curbside delivery and will be paid by the customer.
Once the product is shipped, the customer will receive tracking information via email. 2-5 days after receiving the tracking information, a representative from the shipping carrier will contact the customer directly, prior to delivering, to ensure that someone will be present during delivery. A date & time convenient to the customer will for delivery will be scheduled by the customer and shipping carrier.
The following is regarding freight delivery only:
During delivery, it is VERY IMPORTANT that the product is uncovered and inspected carefully PRIOR to signing for the shipment. When signing for the delivery, the customer is stating that they are accepting the product “AS IS” and the shipping carrier will not be held responsible for any damages incurred during shipment nor the return shipping charges.
FREIGHT DELIVERY DAMAGES (UPS Freight, FedEx Freight, Estes, SAIA, R+L Carriers, etc.):
Should the customer inspect the item and find that the product was damaged during freight shipment, they SHOULD NOT sign for it, hence refusing the delivery, and notify us (Magnolia Porch Swings) as soon as possible. In this type of situation (a refusal of delivery due to damage) the shipping carrier will immediately return the product to the manufacturer and will be held liable for the shipping charges (both to the manufacturer and back to the customer) as well as the costs associated with repairing/replacing the swing.
Should the customer sign for the delivery of a product damaged during freight delivery, it will be the CUSTOMER’S RESPONSIBILITY to pay for return shipping both to the manufacturer, as well as the shipping charges of the repaired/replacement swing being shipped back to the customer. These shipping costs could range from $300-$600. Therefore, it is VERY IMPORTANT to inspect the swing, refuse the delivery of any damaged product and/or sign for the product only once it has been deemed as not damaged in any way.
Should the customer find damage to the product that was not incurred during freight delivery (i.e. split/cracked board), we ask that photos be taken of the damage and sent to email@example.com within 24 hours of delivery. Part replacement/repair can be arranged once email regarding damage has been received from the customer.
NON-FREIGHT DELIVERY DAMAGES (UPS, FedEx, USPS deliveries):
All products should be inspected immediately upon delivery. Should customer notice any damage or defects, we ask that photos be taken of the damage and sent to firstname.lastname@example.org within 24 hours of delivery.
CANCELLATIONS & REFUNDS:
Any cancellation initiated more than 24 hours after the placement of the order are subject to a service fee equal to 2% of the purchase price. Refunds can only be issued to the original card used when you placed the order. If the product has shipped prior to the cancellation request, the customer will be responsible for any return shipping costs as well as a 20% restocking fee.
Cancellation of custom products:
Cancellations initiated more than 7 calendar days after order placement, are subject to a material purchasing fee equal to 10% of the total purchase price. Cancellation of custom products are not permitted after 14 days of order placement due to the fabrication process being initiated.
Non-Defective Returns ("Buyer's Remorse"):
Magnolia Porch Swings accepts non-defective, non-customized, porch swing and accessory returns within 14 days of delivery. In order to process this, please email our Customer Support team at email@example.com to request a return. Please include your order number if you have it. The return must meet the following qualifications:
The item being returned is unused, not damaged, and is in “as new”/resalable condition.
The product must be packaged and returned in its original packaging.
In every instance a "Return Authorization Number" (RA#) is required before the product can be shipped back. The Magnolia Customer Support team will provide you with the RA# when you email us with the request and a photo of the product(s) in original packaging. Please write the RA# clearly on the return package. The product will then be inspected upon arrival and a refund issued once we confirm that the item meets the above requirements.
Please note that in these instances, Magnolia Porch Swings or affiliates are not responsible for the cost of returning the product and hence, any costs incurred by Magnolia Porch Swings or affiliates in this process will be deducted from the refund value. Each non-defective return is subject to a 20% restocking fee.
Magnolia Porch Swings accepts defective product returns within 14 days of delivery. In order to process this, please email our Customer Support team at firstname.lastname@example.org to request a return. Please include your order number if you have it and pictures of the defective product. The return must meet the following qualifications:
In every instance a "Return Authorization Number" (RA#) is required before the product can be shipped back. The Magnolia Customer Support team will provide you with the RA# when you email us with the return request and a photo of the damaged portion of the product(s) as well as the product’s original packaging that will be used during return shipment. Please write the RA# clearly on the return package. The product will then be inspected upon arrival and a refund issued once we confirm that the item meets the above requirements.
- The item being returned is unused, contains defect/damage not caused by customer, and is in “as delivered to customer” condition.
- The product has not been altered in any way by the customer.
- The product must be packaged and returned in its original packaging.